This verification service is applicable to candidates or employers who intend to apply for an work pass with the Singapore Ministry of Manpower (MOM). Global Gateway Advisors is a selected verification service provider by MOM to verify the authenticity of educational qualifications.
※Currently, our educational verification service is only available for educational institutions in Japan.
The prevailing GST rate of 9% will be charged for Singapore customers only. Have a question? Please see our FAQs here.
This verification service is applicable to candidates or employers who intend to apply for an work pass with the Singapore Ministry of Manpower (MOM). Global Gateway Advisors is a selected verification service provider by MOM to verify the authenticity of educational qualifications.
The prevailing GST rate of 9% will be charged for Singapore customers only. Have a question? Please see our FAQs here.
Our Service Flow
With the implementation of the COMPASS framework, it is mandatory to submit a “Education Verification Proof from a Background Screening Company” for post-secondary diplomas or higher qualifications declared during EP application to the Ministry of Manpower (MOM) in Singapore.
Under the COMPASS system, employers who wish to earn points for educational qualifications must declare and submit the corresponding verification proof during EP application.
For candidates who have graduated from Japanese educational institutions, the required verification proof can be obtained by following the procedures outlined below through the educational verification services provided by Global Gateway Advisors.
After applying for our service through the website, the EP candidate must arrange for their educational institution to send the original copy of the English graduation certificate directly to our designated address before the verification process can begin.
Eduational Verification Service Application and Payment Procedure (Agreement to Terms of Use)
To use our Education Verification service, you must first select your preferred service and read the Letter of Engagement, which outlines our Terms of Use. Please ensure you agree to the terms before proceeding.
Our service includes a combined package of the following two verification checks:
Authenticity Check: Verifies the authenticity of the candidate’s academic credentials.
Accreditation Check: Confirms whether the educational institution is officially accredited.
Please note that these two checks are provided together as a single package. The Accreditation Check is automatically included in all services to streamline the process for our clients — we do not offer these checks separately.
Once you agree to the Terms of Use, you may complete your order by making payment via credit card through our website.
Each application covers 1 educational verification. If you wish to verify multiple qualifications (e.g., a bachelor’s and a master’s degree), please apply and pay for each one separately.

Verification Document Submission for EP Application
After application and payment are completed, Global Gateway Advisors will send an email to both the candidate and the employer’s representative with a dedicated link for document submission.
Email Subject:
GPVXXXXXXX – MOM Verification – Request for LoA and Documents (Educational Verification Document Submission Request)
Through this link, the HR representative and the candidate will be able to upload the necessary information and documents required for the verification process, including:
A copy of the candidate’s passport
Entry of basic personal information and passport details
Please note:
If there is any discrepancy between the name on the passport and the English graduation certificate, additional identification documents will be required. These may include a family registry with English translation by a translation service provider, or an English marriage certificate, depending on the nature of the discrepancy.
Once the Letter of Authorization (LOA) has been submitted, cancellations and refunds will not be possible. Please ensure that you review all information carefully before proceeding.

Direct Submission of English Graduation Certificates from Japanese Educational Institutions
Please arrange for your English graduation certificate to be sent directly from your Japanese educational institution (e.g., university) to the designated address of Global Gateway Advisors (either in Japan or Singapore) via a secure mailing method such as registered mail, sealed envelope, or Letter Pack Plus.
Due to the enforcement of Japan’s Personal Information Protection Law, some Japanese educational institutions do not accept educational verification requests from Background Screening Companies.
Therefore, arranging for your graduation certificate to be sent directly from the institution to our office helps ensure the authenticity of the document and allows us to proceed with the verification process more efficiently.
Alternatively, if your institution supports digital issuance, it is also acceptable for the university to send a PDF-format digital certificate directly to our verification department via email.
Please check with your university in advance to confirm whether digital submission is available.

Issuance of Verification Proof
Once we have received both:
(a) The candidate’s personal information and passport upload (Step 2), and
(b) The English graduation certificate sent directly to us (Step 3),
and have confirmed that all required documents have been successfully submitted, we will send the following notification email:
Email Subject:
GPVXXXXXXX – [Candidate Name] has fully submitted their details (Document Submission Completed)
Receiving this email means that our verification team has received all the necessary documents and will begin the verification process. Once the verification is complete, a PDF report will be sent to you via email.
Processing Time
Standard Service: Within 5–10 business days
Express Service: Within 3 business days

Step 1
Eduational Verification Service Application and Payment Procedure (Agreement to Terms of Use)
To use our Education Verification service, you must first select your preferred service and read the Letter of Engagement, which outlines our Terms of Use. Please ensure you agree to the terms before proceeding.
Our service includes a combined package of the following two verification checks:
Authenticity Check: Verifies the authenticity of the candidate’s academic credentials.
Accreditation Check: Confirms whether the educational institution is officially accredited.
Please note that these two checks are provided together as a single package. The Accreditation Check is automatically included in all services to streamline the process for our clients — we do not offer these checks separately.
Once you agree to the Terms of Use, you may complete your order by making payment via credit card through our website.
Each application covers 1 educational verification. If you wish to verify multiple qualifications (e.g., a bachelor’s and a master’s degree), please apply and pay for each one separately.

Step 2
Verification Document Submission for EP Application
After application and payment are completed, Global Gateway Advisors will send an email to both the candidate and the employer’s representative with a dedicated link for document submission.
Email Subject:
GPVXXXXXXX – MOM Verification – Request for LoA and Documents (Educational Verification Document Submission Request)
Through this link, the HR representative and the candidate will be able to upload the necessary information and documents required for the verification process, including:
A copy of the candidate’s passport
Entry of basic personal information and passport details
Please note:
If there is any discrepancy between the name on the passport and the English graduation certificate, additional identification documents will be required. These may include a family registry with English translation by a translation service provider, or an English marriage certificate, depending on the nature of the discrepancy.
Once the Letter of Authorization (LOA) has been submitted, cancellations and refunds will not be possible. Please ensure that you review all information carefully before proceeding.

Step 3
Direct Submission of English Graduation Certificates from Japanese Educational Institutions
Please arrange for your English graduation certificate to be sent directly from your Japanese educational institution (e.g., university) to the designated address of Global Gateway Advisors (either in Japan or Singapore) via a secure mailing method such as registered mail, sealed envelope, or Letter Pack Plus.
Due to the enforcement of Japan’s Personal Information Protection Law, some Japanese educational institutions do not accept educational verification requests from Background Screening Companies.
Therefore, arranging for your graduation certificate to be sent directly from the institution to our office helps ensure the authenticity of the document and allows us to proceed with the verification process more efficiently.
Alternatively, if your institution supports digital issuance, it is also acceptable for the university to send a PDF-format digital certificate directly to our verification department via email.
Please check with your university in advance to confirm whether digital submission is available.

Step 4
Issuance of Verification Proof
Once we have received both:
(a) The candidate’s personal information and passport upload (Step 2), and
(b) The English graduation certificate sent directly to us (Step 3),
and have confirmed that all required documents have been successfully submitted, we will send the following notification email:
Email Subject:
GPVXXXXXXX – [Candidate Name] has fully submitted their details (Document Submission Completed)
Receiving this email means that our verification team has received all the necessary documents and will begin the verification process. Once the verification is complete, a PDF report will be sent to you via email.
Processing Time
Standard Service: Within 5–10 business days
Express Service: Within 3 business days

Global Gateway Advisors
An Independent Global Advisory Firm Specializing in Solving Management Challenges
At Global Gateway Advisors, we support clients in making fair, well-informed decisions and achieving sustainable growth.
We specialize in resolving complex management and business challenges across the Asian region, providing strategic advice tailored to local markets.
Leveraging our deep experience, cutting-edge local knowledge, and extensive regional networks, we provide seamless, Asia-focused consulting services.
We are committed to empowering our clients to make sound decisions and achieve long-term growth — offering support that extends beyond strategy to ongoing business operations.

JAPAN QUALITY
Bilingual consultants who can speak both Japanese and English from a variety of different industrial career background will thoroughly support

GLOBAL PARTNER
We work with you as a knowledge partner to guide you on relevant legislation and best practices

FAST DELIVERY
Even in the Japanese market, where language barriers are high, we can deliver reports in English in the shortest possible timeline

20 YRS + EXPERIENCE
We have over 20 years of experience supporting cross-border business development in between Asia and Japan
We have track record of 14,725 deliveries of authenticity and accreditation checks in 2022.
Frequently asked questions
Find out everything you need to know about our background verification process. You may browse through our FAQs sections which you may find the answers to your questions.
In which countries/regions can educational verification be conducted?
Our Educational Verification Service is exclusively available to individuals applying for work visas who have graduated from Japanese universities or other accredited educational institutions in Japan.
Why is educational verification proof required for Employment Pass (EP) applications?
With the introduction of COMPASS (Complementarity Assessment Framework), it has become mandatory to submit a educational verification proof issued by a Background Screening Company when declaring post-secondary diploma qualifications or higher to the Ministry of Manpower (MOM) in Singapore.
Under the COMPASS framework, if candidate wishes to earn points based on their educational background, they must declare the relevant qualification and submit educational verification proof when applying for a work visa.
As part of the application, employers are required to verify the following through a Background Screening Company:
Authenticity Check
→ To confirm that the educational qualification submitted by the candidate is genuine.
Accreditation Check
→ To verify that the educational institution awarding the degree is officially recognized and accredited.
🔹 Our Service Offering
To reduce the administrative burden on our clients, we provide both Authenticity and Accreditation Checks as part of a single, streamlined service package.
Why does the candidate need to arrange for the graduation certificate to be sent directly by the Japanese educational institution?
Based on over 20 years of experience and expertise in Japanese background screening by our company and partners, we understand that some Japanese educational institutions do not accept educational verification requests from Background Screening Companies due to the enforcement of Japan’s Personal Information Protection Law.
For this reason, we ask that candidates arrange for their English language graduation certificate to be sent directly from the Japanese educational institution to our office.
This approach helps ensure the authenticity of the document and allows us to proceed with the verification process more efficiently.
How long does the educational verification process take?
The time required to complete the educational verification process depends on the type of service you apply for.
First, please note that we will only begin the verification process after the following three steps have been completed. Once completed, you will receive an email from us with the subject line:
[Subject: GPVXXXXXXX – XXXXXXXXX has fully submitted their details] (Notification of Completed Submission)
✓ Completion of the online personal information form
✓ Upload of your passport (for identity verification)
✓ Receipt of your English-language graduation certificate by our office
Once you receive this email, we consider all required documents to have been submitted, and the verification process will officially begin.
Upon completion, we will send the educational verification proof in PDF format via email.
▼ Estimated turnaround times (from the day we receive all documents):
Standard Service: Within 5–10 business days
Express Service: Within 3 business days
Please note: The processing time only begins after we had received all required candidate’s information and the original English graduation certificate from the university.
What are the fees for the Educational Verification Service?
We offer two service plans (prices listed before GST):
Standard Service: SGD 100.00
Express Service: SGD 150.00
Both services include the following:
Authenticity Check – Verifying that the candidate’s academic credential is genuine
Accreditation Check – Verifying that the awarding institution is officially recognized
*Additional Costs (to be borne by the candidate and/or the employer):
In addition to our verification service fees, the following costs may apply:
-Any fees charged by the educational institution to obtain the graduation certificate (e.g., reissue or document processing fees)
-Postage or courier fees for sending the graduation certificate from the Japanese educational institution to our designated address
-Any processing fees imposed by professional organizations, universities, or other third parties
Please note that such additional charges may be payable by the candidate and/or the employer, depending on the arrangement.
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